As part of the FDA’s new Human Foods Program reorganization, which went into effect Oct. 1, the agency has announced a streamlined approach for processing consumer complaints. The process includes ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

The Consumer Financial Protection Bureau's recent decision to make it more difficult to see customer complaint narratives is ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Are "complaints" a gold mine?For many business owners, handling complaints may be a situation they wish to avoid. When hearing the word "complaint," many people likely have negative images such as ...

On January 3, the Consumer Financial Protection Bureau (CFPB) released its annual report detailing what it characterized as “improvements and deficiencies” in the nationwide consumer reporting ...

The Reserve Bank of India has asked banks to identify systemic, process and operational gaps behind recurring customer complaints and conduct root-cause analysis to reduce their recurrence. The ...